The following definitions apply to these Terms and Conditions: 

Wild Bounce /’Us’/’We’/’Our’ means Birkett Wood Limited 9company no.17043412) registered offices 7 The Close, Norwich, NR1 4DJ. 

Attraction(s) means Wild Bounce at Brockhole on Windermere. 

Ticket: A valid ticket allowing the holder entry to the Attraction 

Wild Bounce strives to offer its guests a safe day out. The following terms and conditions are in place to ensure the safety of all visitors to the Attraction and you are admitted to the Attraction subject to the same and subject also to any operating rules and restrictions applicable to and displayed upon or near any individual elements within the Attraction. 

If you do not comply with these terms and conditions or the operating rules additionally applicable to individual elements within the Attractions, you may be removed from the Attraction by Wild Bounce staff or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by our personnel. Wild Bounce , acting reasonably, reserves the right to vary these terms and conditions at any time without prior notice. By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times. 

1.  Tickets/Admissions 

1.1  All Attractions are private property and all persons entering the Attractions must pay for admission or hold a valid ticket. Tickets/Vouchers must be obtained from the Attraction’s website or a third party authorised to sell BeWILDerwood tickets. 

1.2  The sale of tickets/vouchers by anyone other than BeWILDerwood is strictly prohibited. 

1.3  Only persons authorised by us are permitted to sell or offer for sale any items to visitors within the Attraction grounds. 

1.4  All tickets are not for resale and will become automatically void upon any transfer for value. 

1.5  Tickets purchased are only valid on the date and time of purchase. Please check the Attraction’s opening dates calendar for opening times and dates. Tickets may not be valid for special events which may attract a separate admission fee. 

1.6 Wild Bounce does not offer any pre-booked tickets. 

1.7  Tickets will only be exchanged to an alternative product or refunded if Wild Bounce, in its absolute discretion, chooses to do so. 

1.8  If tickets are bought on behalf of other guests, the buyer accepts these terms and conditions on behalf of every guest and shall ensure that these terms and conditions are observed by each person in the group. 

1.9  If re-entry into the Attraction is required, an appropriate wristband must be shown before exiting the Attraction which must be shown at the time of re-entry to regain access. 

1.10   Tickets and wristbands must be retained at all times and submitted finflatables. If an appropriate wristband cannot be shown to staff, access to the inflatables will be refused. 

1.11 No child or children under the age of 16 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult within the Attraction including inflatables at all times. 

1.12  Due to limited capacity, entrance to Wild Bounce is not guaranteed.

1.13 Tickets are based on height and visitors will be measured upon arrival to deem that correct tickets are purchased based on the height of each individual. 

1.14   Carer and Pregnant tickets require additional documentation to be shown on entry to validate their tickets. 

  

2.  Right to Refuse Entry to or Remove From the Attraction 

2.1  Wild Bounce, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to refund any person whose presence or behaviour may affect the enjoyment and/or safety of other visitors or staff or who: 

• 2.1.1 acts inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to us by a reliable independent source; 

• 2.1.2  has been convicted of a criminal offence relating to Wild Bounce, or civil unrest at Wild Bounce property/attractions, uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace towards other visitors or staff; 

• 2.1.3  climbs or stands upon fences, barriers, walls, safety fences, exhibits or any other buildings at the Attraction, enters or attempts to enter any part of the Attraction which is a restricted or prohibited area as determined by Wild Bounce including workshops or staff rest areas; 

• 2.1.4  has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting; 

• 2.1.5 has previously acted in any manner which has caused any Attraction or person to report that individual to Wild Bounce; 

• 2.1.6  is attempting to gain admission to the Attraction without a valid Ticket, or has been found inside the Attraction without a valid Ticket; 

• 2.1.7 has acted in an unsafe manner within the Attraction including failure to adhere to staff instructions; 

• 2.1.8   We do not allow groups of adults without children into Wild Bounce unless as pre-booked corporate events.  

 

• 2.1.9 All visitors entering Wild Bounce must have signed a waiver. Failure to sign a waiver will result in admission being refused and no refund will be given.  

2.2  If any guest is in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Wild Bounce’s discretion, be denied entry or escorted from the Attraction without any right to a refund. 

2.3  Wild Bounce reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, exhibits or buildings at the Attraction. 

2.4  At Wild Bounce’s discretion, future access to the Attraction may be denied to any visitor who has previously been denied entry or escorted from the Attraction. 

  

3.   General 

3.1  For health and safety reasons, mobility scooters are the only transport device permitted within the Attraction. For the avoidance of doubt, bicycles, hoverboards, roller-blades, skateboards, scooters or similar devices are not permitted within the Attraction. 

  

4.  Our Commitment to Provide a Service 

4.1  Wild Bounce will endeavour to ensure that as many strinflatables and attractions as possible are available for use by visitors at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of structures and attractions  and/or the Attraction’s operating hours. Wild Bounce in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for closure or restriction provided by this condition may include maintenance or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Wild Bounce reasonably considers the circumstances so require. 

4.2  Entry into Wild Bounce may be restricted due to matters outside of our control, such as adverse weather. Although we do take reasonable precautions, unforeseen emergencies can be unavoidable and so last-minute Attraction closures may occur.

  

5.  Operation Rules/Restrictions 

5.1  All visitors make use of the facilities at Wild Bounce at their own risk and are required to make sensible decisions about their own capabilities and the capabilities of any children under their care. Visitors should take into account physical, cognitive and emotional limits and engage with play equipment with this in mind.  If you are you are unsure how to safely use a piece of equipment, please ask a member of staff and follow their instructions. 

5.2  Children must not be carried in arms, buggies, slings or other carriers on any inflatables or play equipment. 

5.3  Children must be supervised by an adult at all times whilst on play structures, supervision is defined as within eye-line and where the child can hear and follow instructions from the supervisor.    

5.4  Visitors must obey all safety signage and instructions from park staff at all times, this includes instructions given regarding restrictions on height and weight for some stinflatables.  Any person found not to be following the guidelines or compromising their own safety or the safety of others will be asked to leave the Attraction. 

5.5  Height restrictions are in place for your safety. Our staff do not have the authority to over-ride them and height restrictions will not be altered under any circumstances. 

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6.  Alcohol 

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6.1 Alcohol purchased on the premises may be consumed at Bewilderwood Lake District and Minty Land, however, we reserve the right to confiscate any alcohol not purchased on the premises.  

6.2 At our absolute discretion if it is deemed that a supervising adult is too intoxicated to supervise a child, the child and adult will be asked to leave any play area or structure. 

6.3 Anyone deemed to be intoxicate will not be permitted to make use of any inflatables. 

  

7.  Smoking 

7.1  Wild Bounce is a non-smoking environment.

7.2  Use of e-cigarettes is not permitted within Wild Bounce.

  

8.  Your Responsibilities 

8.1  Your dress and appearance must be suitable for a family attraction. You must wear appropriate clothing including a top and closed toe shoes at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction. 

8.2  Please ensure that you read and comply with all safety signs displayed within the Attraction. 

8.3  Children under the age of 17 years must be supervised by a competent adult at all times. 

8.4  Threatening behaviour, verbal abuse or violence will not be tolerated at the Attraction. Persons exhibiting as such will be asked to leave the Attraction. 

8.5  For health and safety reasons, wheelchairs, mobility scooters and prams/pushchairs are the only transport device permitted within the Attraction. 

8.6 Participants in the activities should be in good health and declare that to the best of my knowledge neither I or those under my supervision have a medical condition which is likely to increase the chance that I am or they are involved in an incident, resulting in injury/illness to myself, themselves or others. 

 

9.      Animals 

9.1  Pets or animals of any nature are expressly prohibited at Wild Bounce, except for assistance dogs. Assistance dogs must follow the Equality and Human Rights commission’s definition of an assistance dog; 

• 9.1.1        Will not wander freely around the premises; 

• 9.1.2        Will sit or lie quietly on the floor next to their owner; 

• 9.1.3        Are unlikely to foul in a public place. 

• 9.1.4        Assistance dogs whilst permitted within the ground of the Attraction and on ground play elements within the Attraction, are not permitted on larger play structures which incorporate nets and balance elements. Assistance dogs are permitted to the top of our slides and zip lines but cannot be left unaccompanied and are not permitted on the slides or zip lines themselves. 

9.2  For the avoidance of doubt, no animals should be left in any vehicle parked at the Attraction. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.

9.3 Dogs are not permitted within Wild Bounce but are permitted within the wider Brockhole on Windermere site.

  

10.  Our Liability 

10.1  Wild Bounce accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights. 

10.2 Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of visitors vehicles in the car park or any contents. Touring caravans and towed caravans or any other vehicle of a similar nature are not permitted anywhere within the car park or Attraction site. No vehicles are permitted to remain in the Attraction outside the Attraction’s operating hours. 

  

11.   Security 

11.1  To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. 

11.2  It is prohibited to bring into the Attraction any weapons, fireworks, sparklers, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and we reserve the right to make reports to the relevant authorities which may lead to prosecution. 

11.3    The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. 

11.4   CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction. 

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12.  Extreme Weather Policy 

12. 1 In the event that wind speeds reach 24mph Wild Bounce will cease operations until winds return to below 24mph for a period of 15 minuets.

12.2 In the event of rain the Slide, Jungle Multi-play and obstacle course will cease operations until the rain passes and the equipment can be dried.

12.3 In the event of closure due to extreme weather visitors in that time slot will recieve a refund based on the ammount of time they have been unable to use the equipment:

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Up to 15 minuets - 25% or free return voucher

Up to  30 minuets - 50% or free return voucher

Up to 45 minuets - 75% or a free return voucher

Up to 60 minuets - 100% or a free return voucher

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