Terms and Privacy

Privacy Notice & Data Protection (UK GDPR)

At Coniston Boating Centre and Brockhole on Windermere, we are committed to protecting your personal data and upholding your privacy. This policy explains how we collect, use, store, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR).

Who We Are

We are operated by the Lake District National Park Authority. Our visitor services include bookings, activities, events, retail, and customer support across both locations.

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name, email address, and phone number
  • Booking and payment information (via secure third-party providers)
  • Customer service enquiries and correspondence
  • Website usage data (e.g. cookies, analytics)
  • Information you provide through voice assistants or chatbot systems

How and Why We Use Your Data

We use your data to:

  • Process bookings and deliver services
  • Respond to enquiries and provide customer support
  • Improve our visitor experience and services
  • Meet legal and regulatory obligations
  • Keep you informed, where you have opted in

We will never sell your personal data or share it for unrelated marketing purposes.

Use of AI Voice Assistants

To help improve customer service and accessibility, we use AI-powered voice assistants for certain phone enquiries and support services.

These systems may process the information you provide during the call, including your name, booking reference, or nature of your enquiry. Calls may also be recorded for training and quality purposes.

By continuing with a call, you consent to the processing of your information as outlined here. Any data collected is stored securely, used only for support-related purposes, and handled in full compliance with GDPR.

If you prefer not to speak with an automated system, you can request to speak to a human at any time.

Your Data Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request that we correct inaccurate or incomplete data
  • Ask for your data to be deleted, where appropriate
  • Object to or restrict how we process your data
  • Withdraw consent (where applicable)
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below.

Data Security & Storage

We take all necessary steps to ensure your personal data is protected from loss, misuse, or unauthorised access. Your data is only stored for as long as necessary to deliver the service or fulfil legal requirements.

We work with GDPR-compliant service providers and platforms, including for payment processing, bookings, and automated services.

We may use third-party services to support our operations, including booking systems provided by Benveno and tools from Elyte AI, which provides voice agents and automations to streamline customer interactions. These partners help us maintain an efficient and user-friendly experience.

Contact Us

If you have any questions about this privacy notice or your data rights, please contact:

Email: [email protected]
Address: Lake District National Park Authority, Murley Moss, Oxenholme Road, Kendal, LA9 7RL

Event T&Cs

What do I get for the ticket price? 

  • The ticket price entitles you to a wristband valid for the date you’ve selected. 
  • The wristband gives you access to all the activities and shows on site on that date (some activities have age restrictions). 
  • Only guests wearing a wristband can participate in activities and watch shows. 
  • We cannot guarantee that you will be able to do all the activities or watch all the shows. 
  • You cannot change the date of your ticket after purchase. Tickets are non-transferable. 

Ticket collection 

  • Wristbands can only be collected from the White House on site at Brockhole on Windermere on the date you have selected. 
  • Wristbands can be collected from 09:00. 
  • Wristbands can only be purchased online. 

16 years and under

Children sixteen and under must be supervised by a wristband holding adult inside shows & activities.

2 years and under

Children 2 years and under are free and do not need a wristband. 

Carers 

Carers go free. Carers must be accompanying a paying guest and must show their Carer’s Card on the day. You must let us know 1 week before the event if you’re bringing your carer to help us manage the daily capacity of the event. 

Refunds 

There are strictly no refunds for the event other than the event being cancelled. 

Dogs 

  • Dogs are allowed in the grounds, the Gaddum Kitchen & shop. They must be kept on leads and under control. 
  • Dogs are not allowed to enter activity or show spaces. 

Parking 

Parking spaces are reserved for ticket holders only. Normal parking charges apply. First come first served. 

Weather 

Whilst the weather can sometimes be a bit wicked, be prepared and wear the correct wet weather clothing.

Queues 

If you experience a long queue, you can leave for a different activity and come back when the cue is smaller. 

Accessible Adventure Buggies

We have our new Accessible Adventure Buggies available for free for anyone who wants an extra push for getting around the site. Call and pre-book in advance. More info can be found here. 

Be Prepared
  • Clothes & Footwear - Some activities are outside, so please dress warmly and bring outdoor clothing and footwear suitable for a wet woodland trail.
  • Costumes - we love it when people dress up so why not go the whole hog and add to the atmosphere. Didn't have time for a costume? Don't worry, pop into our gift shop and purchase a spooky mask or costume.