Access for all
If you have difficulty walking or have a hearing impairment, there's equipment on hand to help you enjoy the centre and grounds, during the opening times of the house.
- Free use of electric wheelchairs for use in the gardens (although donations are welcome)
- Free use of wheelchairs to use indoors
- The 'Brockmobile' electric bus to transport people who have difficulties walking from the car park or jetty to the Visitor Centre. Please ask on arrival at the jetty kiosk if you would like to be collected.
Arrival and parking
We have a car park for disabled badge holders next to the Visitor Centre entrance. We can collect visitors from the car park or jetty and give them a lift into the grounds using our 'Brockmobile' electric buggy which seats seven people.
Facilities inside the Visitor Centre
- an accessible toilet on the ground floor
- a baby change facility on the first floor
- automatic entrances at the front and back of our shop and one at the front of the café
- induction loops in the shop for hearing impaired visitors
- lift access to first floor meeting rooms
Our staff in the Visitor Centre will be happy to help and answer any questions.
Grounds and gardens
The gardens were originally designed in Edwardian times for private use, so many of the paths and steps are steep. There is a path from the car park which takes you down to the lake and lower areas of the gardens. This is suitable for wheelchair users.
You are welcome to board the Brockmobile for a lift into the grounds. We also have a mobility scooter for you to borrow for a couple of hours to enjoy the gardens and grounds. Please ask at the information desk in the shop.
Our adventure playground focuses on family fun and features a wide range of equipment suitable for toddlers right through to teenagers. The amazing new toddler area even features a Play Galleon boat as a central point.
As well as toilets inside our Visitor Centre we have a unisex accessible toilet just off the main car park by the Treetop Trek Reception. It is open all year round.
More toilets are located in the grounds near the lakeshore centre and in the adventure playground, open Easter to October. However, they do not have a disabled toilet or baby change facilities.
We welcome dogs but ask that owners keep them on a lead at all times.
Dogs on leads are allowed in:
- the gardens and grounds
- the shop and cafe
- the exhibition area
Dogs are not allowed in:
- the adventure playground
- play and learn room
Assistance dogs are welcome in the café. Please just ask if you need assistance.