Opening times

Visitor centre / shop / cafes

10 am - 5 pm

Gardens/ grounds/ car park

10 am - 5 pm

Lakeshore Activities

10am - 5pm

Treetop Trek & Nets

10 am - 4 pm

The Gaddum Restaurant

11am-4pm

Getting here

Brockhole on Windermere
Windermere
Cumbria LA23 1LJ
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Come along to Brockhole, the Lake District Visitor Centre for a great day out whatever the weather! Find us on the shores of Windermere.

There are lots to do for all the family and plenty to eat and drink. We have a range of services and facilities to help make Brockhole as accessible as possible for everyone, including visitors with disabilities. We welcome well-behaved dogs on leads.

Pre-booking

To avoid disappointment, please pre-book activities in advance of arrival. We can not guarantee availability on the day. For booking, see Activities and Events or call 015394 46601

Cancellations

We have a 48 hour cancellation policy. If you cancel your booking before a 48 hour notice period of the activities start date you are entitled to a refund. No refunds will be given if the 48 hour notice period has ended. If your cancellation falls before a 24 hour notice period of the activities start date your booking can be rearranged but not refunded. No refunds will be given due to rain or bad weather unless we cancel the activities ourselves due to extreme weather such as extreme wind and thunder. 

Blue-green Algae

There may be blue-green algae on Windermere which can be harmful to dogs and humans. Please be careful when swimming/paddling in the lake. 

Staying safe at Brockhole

We’ve made a few changes to how we operate in line with government guidelines. Please read through this page to ensure you have a safe and enjoyable day at Brockhole.

Please note that we don't allow anyone to bring their own BBQ, or to light fires on site.

We're good to go

Activities

  • We are delighted to be able to offer Archery, Laser Clay Shooting, Miniature Golf, Boat Hire & Watersports
  • Please book online in advance of arrival on site to avoid disappointment, as we cannot guarantee that bookings will be able to be made onsite. With limited numbers and extra time for cleaning, less slots will be available
  • Only those taking part in the activity will be permitted to enter the activity area.
  • If you have any symptoms of COVID 19 you will not be able to take part in any activity and we ask that you go home and get well. Our staff members decision is final on this matter and we reserve the right to refuse admission to activities.
  • Please maintain social distancing at all times and spectators should respect the distance from other groups
  • Please use hand sanitiser before starting any activity
  • All equipment will be cleaned before use.

Please note due to the COVID-19 restrictions, supervisors (of children under 16) can no longer enter the activity area.

Boat Hire and Watersports

  • Please book online in advance of arrival on site to avoid disappointment, as we cannot guarantee that bookings will be able to be made onsite. With limited numbers and extra time for cleaning, less slots will be available
  • All boat hire limited to a maximum of 1 hour.
  • All boats, paddles and buoyancy aids are sanitized between uses
  • Only Brockhole staff and those travelling on the boats can go onto the jetty or onto the launch area of the beach
  • Please maintain social distancing at all times
  • Please respect our staff and be kind and patient
  • We are unable to look after your bags or valuables – lockers can be hired

Adventure Playground

  • Our adventure playground is now open for you to enjoy but please note you enter and use the playground entirely at your own risk.
  • Please use hand sanitiser before using any of the equipment
  • Please maintain social distancing of at least 1m at all times
  • Please do not enter or use the playground if you have any symptoms of COVID 19 (and we request that you go home to get well)
  • Please leave no rubbish or any other items in the playground but use bins provided or take it home with you.
  • Please be kind, patient, and respectful of others at all times.
  • We will clean down and sanitise all the equipment at the end of each day only but cannot clean it after each use

The Garden Shed Café & BBQ

  • Max 6 people inside at any one time
  • Max 2 people per family group
  • Sanitise your hands before entering the café
  • One way system in place – please follow the arrows
  • Card payments only
  • Remain at least 1 metre from all others outside of your group
  • Do not approach the counter until requested to do so by a member of staff
  • Do not touch any products unless you intend to purchase the item
  • BBQ orders placed and paid for inside and collected from the BBQ
  • Please be kind and patient

Picnic Tables & Picnics

  • This is one of our busier areas so to try to alleviate crowding and maintain social distancing keeping our customers and staff safe:
  • The picnic tables are now just for the use of Garden Shed & BBQ customers only.
  • They will not be cleaned between uses and therefore you use them at your own risk.
  • Please clear all of your items into the bins after you have finished.
  • We would encourage anybody who has brought their own picnic to find a quiet spot in our extensive grounds and picnic there rather than close to the Garden Shed or playground

Visitor Information Centre & Shop

  • No more than 10 people in the shop at any one time
  • Only 2 members of a family group allowed in at one time
  • Sanitise your hands before entering the shop
  • One way system in place – please follow the arrows
  • Card payments only
  • Remain at least 1 metre from all others outside of your group
  • Do not approach the desk until requested to do so by a member of staff
  • Do not touch any products unless you intend to purchase the item.
  • Keep any queries & requests as brief as possible.

The Story of The Lake District Exhibition

  • No more than 6 people in the exhibition at any one time
  • Only 2 members of a family group allowed in at one time
  • Sanitise your hands before entering the exhibition
  • One way system in place – please follow the arrows

Café Terrace

  • Maximum groups of 6
  • Card Payment Only
  • Entrance to the Toilets, Shop, Visitor Information Centre, Box Office and Story of The Lake District Exhibition from the main front courtyard only
  • We only have limited seating available and need to clean everything down prior to seating you, so please be kind and patient.

Our Toilets Are Open

  • We are cleaning them frequently throughout the day but they are not permanently staffed.
  • To keep others and our staff safe please be kind and follow these guidelines.
  • No more than 4 people in the toilets at any one time
  • Only 2 members of a family group allowed in at one time
  • Wash your hands thoroughly
  • Remain at least 1 metre from all others outside of your group

Please note our procedures may change to comply with government guidelines.

Please respect other visitors and staff and be kind and patient at all times – as all of us will be getting used to new processes and procedures.

For help planning your visit, please call us on 015394 46601 or fill out our quick online contact form.

What others say

  • "Glad to see more events and activities happening at Brockhole...There is something for everyone."
  • "Disabled access is great."
  • "We all enjoy coming and the children love the playground."

 

99 per cent of people said they would recommend us to family and friends.

- Recent customer survey

 

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